Returns & Cancellations Policy

1. Right of withdrawal (14 days)

You may withdraw from your order within fourteen (14) calendar days of receiving the goods, without giving a reason.

Send your withdrawal notice to info@eekannabox.com, quoting your order number and the product codes you wish to return.

2. Condition of returned goods

• Products must be returned unused and complete, in their original condition.
• Original packaging, labels, accessories and instruction leaflets must be included.
• Proof of purchase (receipt or invoice) is required.
• Products showing signs of use, wear or sterilisation cannot be accepted.

3. Hygiene exclusions

For public health and safety reasons, sealed products cannot be returned once the seal has been broken after delivery.

• Sterile consumables (gauze, needles, single-use blades, gloves).
• Blades, burs and instruments that have come into contact with skin or nails.
• Opened liquids, gels, disinfectants and cosmetic preparations.
• Personalised or made-to-order items.

4. Return procedure

• Send a return request to info@eekannabox.com within the deadline.
• You will receive a confirmation with your return code and the shipping address.
• Pack the products securely together with the proof of purchase.
• Hand the parcel to our partner courier or a courier of your choice.

5. Return shipping costs

• For a withdrawal without reason, return shipping is paid by the customer.
• For defective, incorrect or transit-damaged goods, Eekannabox covers all shipping costs.

6. Refunds

Once the goods are received and inspected, refunds are issued within fourteen (14) days using the original payment method.

The time it takes to appear on your statement depends on your bank or card provider. Alternatively you may choose store credit for a future purchase.

7. Defective or incorrect items

If an item arrives defective, incorrect or incomplete, notify us within two (2) working days of delivery with photos of the product and packaging.

We will arrange an immediate replacement or, where that is not possible, a full refund including shipping.

8. Order cancellation

• Before dispatch: your order is cancelled free of charge on request by email or phone.
• After hand-over to the courier: cancellation is no longer possible and the returns procedure applies.
• You receive an automated email at every status change, so you always know whether cancellation is still possible.

9. Contact

Email: info@eekannabox.com · Phone: +30 210 1234567 · Support hours: Monday - Friday, 09:00 - 17:00.