Frequently Asked Questions

Add products to your cart, open the cart, fill in your delivery details and complete payment. You will immediately receive a confirmation email with your order summary.

You can check out as a guest. With an account you can save addresses, view your order history and keep a wishlist.

You receive an automated email at each stage: order confirmation, ready for courier pick-up, and handed to the courier with a tracking number when available.

Yes, as long as it has not yet been handed to the courier. Contact info@eekannabox.com with your order number as soon as possible.

Visa and Mastercard debit and credit cards, as well as Apple Pay, over a secure encrypted connection.

Yes. Payments are processed by a certified provider with 3-D Secure. Eekannabox never stores card details.

All prices are shown in euro and include the applicable VAT.

Courier delivery within Greece costs 3.50 €. Orders above 100 € ship free of charge.

Orders placed on a working day are usually prepared within 1-2 working days. Delivery then takes 1-3 working days depending on the destination.

Yes, throughout Greece. Remote destinations may add 1-2 working days to delivery.

Fourteen (14) calendar days from delivery, for unused goods in their original packaging.

Sterile consumables and sealed products whose seal has been broken, for hygiene reasons. See the Returns & Cancellations Policy for full details.

Within 14 days of us receiving and inspecting the goods, using your original payment method.

Press the heart icon on any product card or product page. Your wishlist appears in your account page with images and prices.

On the sign-in page choose password reset and follow the link sent to your email.

Yes. Enter your company name and VAT number in the billing details at checkout and you will receive an invoice.

Yes. We work directly with manufacturers and their official distributors for every brand we carry.

Yes. For wholesale or recurring orders contact info@eekannabox.com for dedicated pricing.